Access to Healthcare

Our commitment to sustainable healthcare

Significant breakthroughs in diagnosing and treating serious diseases, as well as improvements in the delivery of healthcare, have steadily improved health outcomes and increased life expectancy. However, universal access to medical innovation and quality healthcare remains a global challenge and an ethical issue.

Finding equitable and sustainable solutions to the global barriers to healthcare can only be achieved through persistent commitment and action by multiple stakeholders. It requires all players – public authorities, non-governmental stakeholders, local communities and the healthcare industry – to work closely together. To succeed, we must jointly develop innovative, sustainable ways to bring effective and affordable healthcare to people in order to improve health outcomes.

As a global healthcare company, Roche shares a responsibility to tackle the challenges of improving access by overcoming barriers. We pursue sustainable and comprehensive solutions that are tailored to local healthcare needs. In addition to our key contribution as an innovator of new medicines and diagnostics, we offer patient access programs, including but not limited to improving affordability, investing in healthcare infrastructure, increasing public health awareness as well as advancing the prevention and early detection and monitoring of diseases.

We seek to maintain a business model that is financially sustainable, balancing the needs of all stakeholders with our commitment to improving access. As a general rule, we believe supporting improvements in healthcare systems has much more impact than product donations. Hence, drug and diagnostic donations are not a core component of our policy or practice to increase sustainable access to our goods and services globally.

All access programs need to be compliant with all applicable laws, regulations and industry codes, including but not limited to topics such as pharmacovigilance, pricing policy, patient data protection, antitrust requirements and integrity standards related to interactions with business partners and other stakeholders.

We are all expected to:
  • Ensure that all access programs are fully compliant with applicable laws, regulations and industry codes.
  • Direct inquiries for free products to Roche’s Corporate Donations and Philanthropy department.
Questions & Answers

What is meant by access to healthcare?

Healthcare resources and the demands on those resources vary widely from country to country and even within countries, due to a rise in chronic diseases, combined with an ageing population, increased unemployment and economic pressures which further aggravate inequalities in access to healthcare. Our aim is that every person who needs our products is able to access and benefit from them. Thus we pursue sustainable and comprehensive solutions that are tailored to local healthcare needs, taking into account income levels, disease patterns and cause, political commitment to healthcare and healthcare infrastructure.

What do I do if I receive a request for free products?

Requests that Roche receives from organisations seeking medicine or diagnostic donations are evaluated for exceptional consideration only on an emergency basis and should be referred to the Corporate Donations and Philanthropy department.

Further Informations

Further information and guidance: Roche Brochure “Improving access: overcoming barriers”; Roche Pharma Directive on Grants, Sponsorships and Donations to Healthcare-Related Entities; Roche Group Reporting Manual. These documents can be found on the Roche intranet (website of Group Legal Department). In addition, the book “Lifesavers for millions” has been published by Editiones Roche.
Help & advice: In case of questions regarding access to healthcare, please contact your Line Manager, the local Compliance Officer, the Chief Compliance Officer or the Roche Group Code of Conduct Help & Advice Line.
Speak up: If you believe in good faith that in connection with access to healthcare someone has done, is doing, or may be about to do something that violates the provisions regarding access to healthcare, speak up by using the available speak up channels.